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Contact information

contact for support

Brad@reliefcore.co.uk

Frequently Asked Questions

How does the ReliefCore Heated Neck & Shoulder Massager work?

Our massager combines soothing heat therapy with deep-kneading Shiatsu massage to target tight muscles in the neck, shoulders, and upper back. It features multiple intensity levels, adjustable heat settings, and an automatic 15-minute shut-off timer for safety and convenience.

Is the massager suitable for everyone?

It is designed for adults experiencing muscle tension from desk work, driving, sports, or general stress. If you have any medical conditions (such as heart problems, pacemakers, pregnancy, or recent injuries), please consult your doctor before use.

How long does the battery last?

On a full charge, the built-in rechargeable battery provides up to 2–3 hours of continuous use depending on the heat and massage intensity selected. It charges fully in approximately 2 hours via the included USB-C cable.

What is your delivery policy?

We offer tracked delivery across the UK. Standard delivery usually takes 2–4 business days. Orders placed before 2pm are normally dispatched the same day. International shipping is available — delivery times vary by location.

Does the massager come with a warranty?

Yes — every ReliefCore massager comes with a 2-year manufacturer’s warranty covering defects in materials and workmanship.

Is the device safe to use?

Absolutely. It includes an automatic 15-minute timer and overheat protection. The fabric is breathable, machine-washable (hand wash recommended), and made from skin-friendly materials.

Can I use it while driving or working?

We recommend using it while seated or lying down in a relaxed position. Do not use while driving or operating machinery.

What payment methods do you accept?

We accept all major credit/debit cards, Apple Pay, Google Pay, and PayPal for secure checkout.

I have another question — how can I contact you?

You can reach our UK customer support team at support@reliefcore.co.uk. We aim to reply within 24 hours (Monday–Friday).

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