Shipping policy

Shipping Policy

At ReliefCore, we work with trusted third-party suppliers to fulfil and ship your orders efficiently.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

During busy periods or high demand, processing may take slightly longer.

Shipping Times

Estimated delivery times are:

United Kingdom: 7–12 business days

Europe: 7–15 business days

International: 7–20 business days

These are estimated timeframes only. Actual delivery may vary depending on location, customs processing, and courier delays.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (if available for your product).

Tracking updates may take 24–72 hours to appear.

Shipping Carriers

We work with international shipping partners and couriers depending on the product and destination. Carrier selection is handled automatically by our fulfilment partners.

Delays

While we aim to deliver within the estimated timeframes, delays can occasionally occur due to:

Customs inspections

Courier disruptions

High order volume periods

Public holidays or weather conditions

ReliefCore is not responsible for delays caused by third-party carriers or external factors.

Incorrect Address

It is the customer’s responsibility to provide the correct shipping address at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at: 📧 support@reliefcore.co.uk

Lost or Missing Orders

If your order has not arrived within the expected timeframe, please contact us so we can investigate with the shipping carrier.

Lost orders will be reviewed on a case-by-case basis.

Contact Us

For any shipping-related questions:

📧 support@reliefcore.co.uk

Response time: 24–48 business hours